Careers

Thompson Plumbing, Heating, & Cooling is looking for an experienced Plumber to efficiently undertake a variety of plumbing tasks ranging from fixing leakages to installing pipes and making spot repairs. The ideal candidate are patient individuals with a practical mind and a heart to serve our customer’s with efficiency and great attention to detail. We offer a highly competitive incentive based pay scale. We look forward to adding a qualified candidate to the Thompson Plumbing, Heating, & Cooling Family.

Thompson Plumbing Heating & Cooling is a leading service provider dedicated to offering top-notch plumbing, heating, and cooling solutions to our valued customers. With a strong commitment to excellence and customer satisfaction, we are a trusted name in our community, known for our professional expertise, prompt service, and courteous staff. Our team is comprised of highly skilled professionals who share a common goal: to solve our customers’ issues efficiently while delivering an exceptional service experience.

Position Overview:

We are currently seeking a motivated and customer-focused individual to join our team as a Customer Service Representative/Dispatcher. The ideal candidate will play a pivotal role in our operations, acting as the first point of contact for our clients and ensuring that their needs are addressed promptly and professionally. This position requires excellent communication skills, problem-solving abilities, and a strong commitment to delivering outstanding customer service.

Key Responsibilities:

• Act as the primary point of contact for our customers, providing a warm, professional greeting, and efficiently addressing their needs and concerns.
• Schedule and dispatch service technicians to customer locations, ensuring optimal routing and timing for service calls.
• Coordinate closely with technicians in the field to keep them informed of job details, changes in scheduling, and any customer-specific requirements.
• Maintain detailed and accurate records of customer interactions, service requests, and dispatch activities in our database.
• Provide timely updates to customers regarding the status of their service request, including estimated arrival times and any changes to the schedule.
• Work collaboratively with the service team to resolve any issues that arise during service calls, ensuring customer satisfaction.
• Assist in managing the on-call schedule for emergency services, ensuring that customers have access to our services when needed most.
• Participate in training and development opportunities to stay up-to-date with industry trends, new technologies, and best practices in customer service.

Qualifications:

• High school diploma or equivalent; further education or training in customer service or related field is a plus.
• Previous experience in a customer service or dispatcher role, preferably in a plumbing, heating, or cooling service environment.
• Excellent communication and interpersonal skills, with the ability to interact positively with customers and team members.
• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Familiarity with scheduling software or dispatch systems is preferred.
• A commitment to upholding the company’s values and culture of providing exceptional service and building lasting relationships with our customers.

What We Offer:

• Competitive salary and benefits package.
• A supportive team environment and opportunities for career advancement.
• The chance to be a part of a reputable company known for its quality services and customer care.
• If you are a customer service superstar with a passion for helping others and a desire to be part of a dynamic team, we would love to hear from you.

Job Type: Full-time

Pay: $19.00 – $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• On call
• Overtime
• Rotating weekends
• People with a criminal record are encouraged to apply

Ability to Relocate:

Washington, UT 84780: Relocate before starting work (Required)
Work Location: In person

Thompson’s is looking for an experienced Hvac tech to efficiently undertake a variety of tasks. The ideal candidate are patient individuals with a practical mind and a heart to serve our customer’s with efficiency and great attention to detail.

We are seeking a team player who works well under pressure and will assist the rest of the staff in completing tasks and projects successfully. The ideal candidate for this position is an energetic, detail-oriented professional who has a background in installing and maintaining HVAC systems. The successful candidate will have the opportunity to work on new and exciting projects, so it is important for them to have a background working with electrical equipment like air conditioners, furnaces and heat exchangers. We offer a highly competitive incentive based pay scale. We look forward to adding a qualified candidate to the Thompson Home Services Family.

Responsibilities:

• Be able to work with contractors and clients to determine problem areas and solutions.
• Know how to identify and use the proper parts, materials, and tools.
• Be able to communicate effectively with technicians, clients and co-workers.
• Be able to read schematics
• Know how to solve problems while staying within company guidelines and regulations.
• Be able to troubleshoot a problem area or system

Job Type: Full-time

Pay: $60,000.00 – $100,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus opportunities
• Commission pay
• Signing bonus

Experience:

• Customer service: 1 year (Preferred)
• HVAC: 2 years (Required)

License/Certification:

• EPA Type II (Preferred)
• Driver’s License (Preferred)

Work Location: In person

Thompson’s is looking for an experienced Electrician to efficiently undertake a variety of tasks. The ideal candidate are patient individuals with a practical mind and a heart to serve our customer’s with efficiency and great attention to detail. We offer a highly competitive incentive based pay scale. We look forward to adding a qualified candidate to the Thompson Services Family.

Responsibilities

• Install, maintain, and repair electrical control, wiring, and lighting systems.
• Perform thorough maintenance on electrical systems to ensure they remain functional and safe.
• Read and interpret electrical drawings, blueprints, and diagrams.
• Inspect transformers, circuit breakers, and other electrical components.
• Troubleshoot electrical issues using appropriate testing devices.
• Ensure all work meets the company standards and local electrical codes.
• Provide exceptional service to ensure client satisfaction.
• Communicate effectively with clients, team members, and supervisors.
• Maintain a clean and professional appearance
• Maintain a clean work van
• Maintain a clean jobsite
• Invoice and write estimates using our software
• Keep plumbing stocked on the work van

Skills

• Proven experience as an Electrical Technician or similar role.
• Deep electrical system, power generation, blueprints, and maintenance and repair knowledge.
• Strong understanding of electrical health and safety regulations.
• Experience with various electrical test equipment.
• Excellent critical thinking and problem-solving ability.
• Exceptional communication and customer service skills.
• Valid driver’s license and a clean driving record.
• High school diploma/GED required; Electrical Technician certification from a vocational school or completion of apprenticeship is preferred.
• Valid electrician license/subsequent certification as required per state regulation.

Job Type: Full-time

Pay: $65,000.00 – $100,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Overtime

Experience:

• Customer service: 2 years (Preferred)
• Electrical: 4 years (Required)

License/Certification:

• Driver’s License (Required)
• Journeyman Electrician License (Preferred)
• Electrician Apprentice License (Preferred)

Work Location: In person